1. Who this agreement is between
1.1 SwotHub is run by SwotHub Ltd, a company registered in England and Wales, company number 16496842. "We" and "us" mean SwotHub Ltd.
1.2 This agreement is between us and you, the adult account holder. A child cannot enter into an agreement of this kind. Your child is shown their own house rules, written for children, when they set up their profile.
1.3 By creating an account you confirm that you are 18 or over and that you are the parent or legal guardian of every child profile you create.
1.4 You are responsible for what happens on your account and on each child profile linked to it.
2. Who SwotHub is for
2.1 SwotHub follows the curriculum from Key Stage 2 to Key Stage 4, which is roughly ages 7 to 16.
2.2 A child uses SwotHub only through a profile that you create and link to your account.
2.3 You should stay available to help, particularly with a younger child.
3. Subscriptions and payments
The plans
3.1 SwotHub is available on four plans. Prices are in pounds sterling, charged monthly, and SwotHub is sold in the United Kingdom only.
- SwotStart — free, one child. Maths and English quizzes, writing practice, mini games, XP, badges and CAM Story.
- SwotSolo — £6.99 a month, one child. Everything in SwotStart, plus CAM lessons, the homework planner, and the parent dashboard and child overview.
- SwotPlus — £10.99 a month, up to three children. Everything in SwotSolo, plus science, the Money module and Ask CAM.
- SwotFamily — £13.99 a month, up to six children. Everything in SwotPlus, for up to six children.
3.2 The current price of each plan is shown in the app before you buy. Prices shown in the app are the ones that apply.
How you buy and how you pay
3.3 Subscriptions are bought inside the app only, through the Apple App Store or Google Play. Apple or Google acts as the seller, takes the payment, and handles renewals, cancellations and refunds. We never see or hold your card details.
3.4 Your subscription renews automatically each month, and payment is taken by Apple or Google, until you cancel it.
3.5 Where you have one, you can redeem an offer code or promotional code for a plan. In the app, use "Redeem a code" on the plan page. Google Play codes are redeemed in the Play Store.
The free trial
3.6 A free trial of seven days is available on SwotFamily only. It is for new subscribers, and one trial is available per Apple ID or Google account.
3.7 A free trial becomes a paid SwotFamily subscription automatically when it ends, unless you cancel it at least 24 hours before it ends. You cancel in the App Store or Google Play.
Cancelling, changing plan, and refunds
3.8 You cancel your subscription in the App Store or Google Play, not in SwotHub. Closing your SwotHub account does not cancel your subscription — see section 15.
3.9 If you cancel, you keep the plan you have paid for until the end of the period you have paid for. It then stops renewing.
3.10 If you move to a higher plan, the change takes effect immediately. If you move to a lower plan, the change takes effect at your next renewal, so you keep what you have paid for until then.
3.11 Refunds are handled by the store you bought from, under their policy, and nothing here affects your rights under UK consumer law.
If you have more children than your plan covers
3.12 Each plan covers a number of children. If your account has more children than your plan covers, the children beyond that number keep XP, badges, mini games and CAM Story, and cannot use quizzes or the other paid features.
3.13 Where that happens, it applies to the most recently added child first, working backwards. The first child you added is always the last to be affected.
3.14 Your own view of those children is also limited, including the feedback on their writing practice, until you move to a plan that covers them.
3.15 Nothing is deleted. Every child keeps their progress, history and badges, and it all becomes available again when your plan covers them.
4. Money your child earns
4.1 Your child earns a reward by passing a quiz at the standard shown in the app. Whether a quiz is passed, and whether a reward is paid, is worked out automatically. It is not approved by you quiz by quiz.
4.2 You control the money going in. You choose the subscription, you make any top-ups, and you can pause earning on a profile at any time.
4.3 A balance held in SwotHub is not a bank account, a savings account, a deposit or an investment. It earns no interest and it is not protected by the Financial Services Compensation Scheme.
4.4 We may withhold, reverse or correct a reward where a quiz was not completed properly, as described in section 8, or where there was a fault in the app. If we do, we will tell you why, and you can ask us to look at it again.
4.5 SwotHub is not a bank and must not be used to hold or move money for anyone else.
5. Ask CAM
5.1 Ask CAM is a chat feature powered by artificial intelligence. CAM is not a person and is not a teacher. Its answers can be wrong and should not be relied on as fact.
5.2 CAM is there for schoolwork and homework. It is designed not to give quiz answers.
5.3 CAM is not emergency help. In an emergency, call 999. Childline is free on 0800 1111.
5.4 There is a daily message limit on each child profile.
5.5 Ordinary chats are not stored. Messages are checked automatically for safety before CAM answers and again before an answer is shown.
5.6 We may withdraw access to CAM from a profile that is being used to test the limits of the feature.
5.7 Ask CAM is moderated by SwotHub. Chats are not shown to you. Section 7 explains why, and it is important that you read it.
6. Writing practice
6.1 Writing practice has two parts. The part where your child writes never pays a reward. The separate multiple-choice part pays in the same way as any other quiz.
6.2 Feedback on writing is guidance on technique. It is not a mark, a grade or a formal assessment.
6.3 Your child's written work is saved. Depending on your plan, you can read the work and the feedback your child was given. Where a child is beyond the number your plan covers, that view is locked until you move to a plan that covers them, as described in section 3.
6.4 Written work is checked automatically for safety. Depending on your plan, where something in it is worth your attention you will see a note alongside the work. The safety check itself runs for every child on every plan, and anything of real concern is reviewed by us as described in section 7, whatever plan you are on.
6.5 Written work is checked by an artificial intelligence supplier outside the United Kingdom. Our privacy notice says who our suppliers are and where they are.
6.6 We do not use your child's written work to train artificial intelligence models, and we do not permit our suppliers to do so.
7. Safety and safeguarding
7.1 We check what children write to us, both in Ask CAM and in writing practice, for signs that a child may be at risk.
7.2 Where something is flagged, a trained person at SwotHub reviews it.
7.3 Your child is told plainly, in their own house rules, that a real person may read what they write. We do not monitor children secretly.
7.4 Ask CAM chats are not shown to parents, including where a concern has been raised. This is deliberate. A child sometimes needs to say that they are not safe at home, and a child who believes a parent will read it will not say it. Our duty here is to the child.
7.5 Where a concern relates to your own household, we may act on it, including by contacting the appropriate authorities, without telling you first.
7.6 Where a concern is recorded we keep that record until the child's twenty-fifth birthday, and for longer if the police or another authority asks us to. Our privacy notice explains this.
7.7 A child's information belongs to the child. A parent does not automatically have the right to see it, and we will consider any request against the child's own interests before we answer it.
8. Fair play
Real money is paid on results, so results have to be honest. You agree that, on each child profile:
- only that child answers the questions
- nobody else, and no software or automated tool, answers for them
- questions and answers are not shared, copied or published
- a child does not hold more than one profile
- a fault in the app is reported to us rather than used
Where we reasonably believe a reward was not properly earned, we may withhold or reverse it, pause earning on the profile, or close the account. We will tell you why. You can ask us to look again and a person will review it.
9. Automated decisions
9.1 Passing a quiz, and paying a reward for it, is decided automatically by the app.
9.2 Some of the checks that can withhold a reward also run automatically.
9.3 You can ask us to have a person review any automated decision that affects your child's rewards. Use the contact address in section 15.
10. Acceptable use
You must not:
- attempt to manipulate scores, rewards or referrals
- share account access or link codes with anyone outside your household
- submit harmful, offensive or unlawful content
- interfere with the security, systems or data of the app
- use SwotHub for any fraudulent or unlawful purpose, including money laundering, disguising the source of funds, or using someone else's payment method without their permission
We may suspend or close accounts that break these rules, or where we reasonably suspect fraud, abuse or unlawful activity.
11. Your information and your child's
11.1 We collect only what we need to run SwotHub.
11.2 We handle personal information under UK data protection law and follow the ICO Age Appropriate Design Code.
11.3 We do not sell personal information.
11.4 We use suppliers to run the app, check safety, send email, manage subscriptions and take payment. Some are outside the United Kingdom, including in the United States. Our privacy notice names them and says where they are.
11.5 You can ask us to delete your account and your children's information. We will do so, apart from anything the law requires us to keep and the safeguarding records described in section 7.
11.6 Our privacy notice carries the full detail, including how long we keep things and how to complain to the Information Commissioner's Office.
12. Content and ownership
12.1 The content, branding, software and materials in SwotHub belong to SwotHub Ltd or its licensors. You may not copy, distribute or reuse them without our permission.
12.2 Your child's own written work belongs to your child.
13. Availability and responsibility
13.1 We work to keep SwotHub available, but we cannot promise that it will always be uninterrupted or free of errors.
13.2 SwotHub supports learning. It is not a replacement for school, a teacher, or professional advice of any kind.
13.3 We are responsible for loss that we cause you by breaking this agreement or by failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for loss of profit or business, because SwotHub is supplied for private and family use.
13.4 Nothing in this agreement limits our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot be limited by law.
13.5 Nothing in this agreement affects your legal rights as a consumer.
14. Changes to this agreement
14.1 We may change these terms. Where a change is minor, we will tell you in the app.
14.2 Where a change materially affects your rights, your child's safety, or how we handle your child's information, we will ask you to accept the new terms before you carry on using SwotHub.
14.3 If you do not want to accept a change, you can cancel your subscription in the App Store or Google Play. You will keep the plan you have paid for until the end of the period you have paid for. Any refund is handled by the store you bought from, under their policy, and nothing here affects your rights under UK consumer law.
15. Ending this agreement, contact and law
15.1 You can close your account at any time in the app or by contacting us. Closing your SwotHub account does not cancel your subscription. A subscription bought through the App Store or Google Play has to be cancelled there, in your own store account, or it will keep renewing and you will keep being charged.
15.2 We may end this agreement by giving you reasonable notice, or immediately where you have seriously broken these terms.
15.3 For anything at all, including a request that a person reviews an automated decision, contact us at info@swothub.co.uk.
15.4 This agreement is governed by the law of England and Wales, and the courts of England and Wales will deal with any dispute.